Two kidneys inside a yellow circle

Knowuro

Privacy policy

Summary: We use Plausible Analytics to collect basic visitor information (region of origin, type of device) for diagnostic purposes. Plausible is fully GDPR compliant and their servers are based in the EU. We do no share, sell or store any of your data. We also do not use cookies (at all!), because we don't track you or sell you ads, and we really dislike those pop-ups asking you for consent.

At Knowuro, we take privacy very seriously and are fully committed to complying with the GDPR and other privacy regulations.

In this policy we explain what data we collect, why, how we handle it and what your rights are.

As a visitor to the knowuro.com site

The privacy of our website visitors is very important to use, so we do not track anyone individually.

  • No personal information is collected
  • No information such as cookies is stored in the browser
  • No information is sold to third-parties
  • No information is shared with advertising companies
  • No information is mined and harvested for personal and behavioral trends
  • No information is monetized

We use the Plausible Analytics script to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, not track individual visitors. All the data is in aggregate only. No personal data is collected. Examples of data collected include visit duration, device type, operation system used during the visit and others. You can see the full details in Plausible’s data policy.

As a customer and subscriber of Knowuro

Our guiding principle is to collect only what we need and that we will solely process this information to provide you with the service you signed up for.

We use a select number of trusted external service providers for certain service offerings. These service providers are carefully selected and meet high data protection, data privacy and security standards.

We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process personal data only according to our instructions.

What we collect, what we use it for and third-party services we use

  • An email address is required to create an account for the Reader App subscription. You need to provide your email address in order to make an account to use the Reader mobile App. This data is shared with Auth0, a GDPR-compliant identity manager with servers based in the EU. See their privacy policy
  • All payments for books and subscriptions are handled by a thirt-party. We use Stripe to safely process your payments. All your payment data including name, credit card number, phone number, email, and address are safely stored by Stripe. For full details read their privacy policy.
  • We use a third-party to send transactional emails. All our transactional emails (order confirmations, forgotten password, etc) are sent using Brevo. We have disabled open tracking and link tracking. Read their privacy policy.
  • When you write to us with a question or to ask for help. Our email is hosted at Mailbox.org, a German email provider with a strong focus on privacy. Your data never leaves the EU, and their data centers comply to strict privacy and security laws. Read their privacy policy.
  • We use a third-party to collect emails for newsletter and stock alerts. When you sign-up for our newsletter, or a "Back in stock" alert, your email is collected via Formspark. They are fully GDPR-compliant, and your data never leaves the EU. Read their privacy policy.
  • All of the data that we collect is kept fully secured and hosted on 100% renewable energy powered server in Falkenstein, Germany. The server is owned by Hetzner, a German company. This ensures that all of the site data is being covered by the European Union’s strict laws on data privacy. Your data never leaves the EU. Read their privacy policy.
  • We keep track of purchases with a third-party ERP. We use Billbee to manage our inventory, generate invoices and fulfill orders. They are a German company using servers hosted in Germany. See their privacy policy.

Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this policy.

We will also retain and use this information as necessary for the purposes set out in this policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Knowuro’s legal rights.

You can choose to delete your Knowuro Reader account at any time. All your data will be permanently deleted immediately when you delete your account.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog or social media profiles.

Contact us at legal@knowuro.com if you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information.

Last updated: February 2nd, 2024